Service & Support

Good care starts with good support.

Questions about an order, product care or the right grooming tool? We’re here to help make things clear and simple.

Cat being gently groomed with an AUMUCA brush
↗

Order help

Changes, order details and post-purchase questions.
◎

Track & delivery

Shipping timeframes, tracking and delivery support.
↺

Returns & exchanges

Start a return or understand your options.
✦

Product care

Cleaning, maintenance and replacement parts.
How we help

Useful answers, without the runaround.

For faster support, send us your order number, product name and a short description. If the issue is visible, attach a clear photo or short video.

Tell us what happened

Include your order number and the product involved.

Add a photo if useful

It helps us assess damage, wear, fit or missing parts.

We review your request

Our team handles enquiries on Australian business days.

We give you the next step

Advice, return instructions or another appropriate solution.

AUMUCA Australia

We’re easy to reach.

Online enquiries can be sent at any time. For order-related requests, please use the email address placed on your order whenever possible.

hello@aumuca.com.au
Phone +61 411 604 006
Email hello@aumuca.com.au
Address 8 Maitland Ave
Kingsford NSW 2032
Australia
Online Enquiries accepted 24/7