Built for everyday pet life. Backed by fair support.
This policy explains how AUMUCA handles manufacturing-defect and warranty enquiries for Australian customers, alongside your automatic rights under Australian Consumer Law.
after purchaseWarranty support + consumer guarantees
We look at what happened, not just the calendar.
Where a product-specific express warranty is offered, its period and conditions will be stated on the product page, packaging or documentation. This page does not create one universal fixed warranty period for every AUMUCA product.
Manufacturing defects
Examples can include faults in materials, workmanship, assembly or components that arise under normal, intended use and are not caused by external damage or misuse.
Wear, misuse & accidental damage
- normal wear and cosmetic ageing;
- pet chewing, scratching or destructive use;
- damage from misuse, modification or unsuitable cleaning;
- loss, theft or accidental physical damage; and
- failure to follow product-specific safety or care instructions.
What we may ask for
Your order number, product name, a description of the problem and clear photos or a short video. We may request additional information reasonably needed to assess the issue.
Appropriate remedy
Depending on the issue and applicable rights, the outcome may involve troubleshooting, a replacement part, repair, replacement, refund or another appropriate remedy.
Four steps to get the issue reviewed.
Contact us
Email your order number and product details.
Show the issue
Add clear photos or video where useful.
Assessment
We review the circumstances and available evidence.
Next step
We explain the appropriate remedy or further action.
Consumer guarantees are automatic.
Any voluntary or express AUMUCA warranty is additional to rights that may apply under Australian Consumer Law. Those statutory rights cannot be excluded or reduced by an express warranty and may continue for a reasonable period depending on the product and circumstances.
Questions about this policy?
Contact our Australian support team and we’ll point you in the right direction.
hello@aumuca.com.au