Simple returns. Clear next steps.
We want AUMUCA purchases to feel straightforward from checkout to aftercare. This page explains how change-of-mind requests, faulty items and refunds are handled in Australia.
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Start with us before sending anything back.
Please contact AUMUCA first so we can confirm eligibility and provide the correct return instructions.
Contact support
Email your order number, the item and the reason for your request.
Wait for instructions
We’ll confirm the next step and, where applicable, the return destination.
Assessment & outcome
Once assessed, we’ll advise the appropriate exchange, refund, repair or other remedy.
What to know before you request a return.
Unused and in original condition
Items should be clean, unused and returned with original packaging and accessories where applicable. Hygiene-sensitive pet products may not be eligible once opened or used.
Tell us what went wrong
If an item arrives damaged, incorrect or appears faulty, contact us with clear photos and your order number so we can assess it promptly.
It depends on the reason
Return shipping arrangements vary according to the reason for return. Please do not send a parcel until our team has confirmed the process.
Back to the original method
Approved refunds are generally issued to the original payment method. Your bank or payment provider may take additional time to display the funds.
Your statutory rights remain protected.
Nothing on this page is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under Australian Consumer Law. If goods fail to meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances.
Need a hand?
Send us your order number and a short description of what you need help with. Photos are useful for product or delivery issues.
hello@aumuca.com.au