Your information, handled with care.

1. Personal information we collect

Depending on how you interact with us, we may collect:

• identity and contact details such as name, email address, phone number, billing and delivery addresses;
• order and transaction details, including products purchased, order history and payment-related information handled by our payment providers;
• customer service information, including enquiries, returns, warranty requests, photos or other information you choose to send us;
• website and device information such as IP address, browser type, device identifiers, pages viewed, referral information and interactions with our website; and
• marketing preferences and responses to campaigns where applicable.

2. How we collect information

We generally collect personal information directly from you when you create an account, place an order, subscribe to communications, contact support, complete a form or otherwise interact with us.

Some information is collected automatically through cookies, pixels, log files and similar technologies. We may also receive information from service providers that help us operate our ecommerce store, process payments, deliver orders, prevent fraud and measure website performance.

3. Why we use personal information

We may use personal information to:

• process and fulfil orders, payments, deliveries, returns and refunds;
• provide customer service and respond to product, warranty or account enquiries;
• operate, secure, troubleshoot and improve our website and services;
• detect or prevent fraud, misuse and security incidents;
• understand website performance and customer preferences;
• send service messages and, where permitted, marketing communications; and
• meet legal, accounting and regulatory obligations.

4. Who we may share information with

We may disclose personal information to service providers that perform functions for us, including ecommerce hosting, payment processing, fulfilment and delivery, customer support, analytics, advertising, IT and professional services.

Our website is powered by Shopify. We may also use analytics and advertising providers from time to time. These providers handle information under their own terms and privacy practices as well as contractual arrangements applicable to our use of their services.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, users, systems or the public.

5. Cookies, analytics & advertising

Our website may use cookies and similar technologies to keep the store working, remember preferences, understand site usage, measure campaigns and personalise content or advertising where enabled.

You can usually control cookies through your browser or available consent settings. Blocking some cookies may affect website functionality.

6. Overseas disclosures

Some of our technology, ecommerce, payment, analytics, advertising or logistics providers may store or process information outside Australia. The countries involved can vary depending on the provider and service used.

Where Australian privacy law applies to us, we take reasonable steps required by law in relation to cross-border disclosures.

7. Security & retention

We use reasonable administrative, technical and organisational measures designed to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, fraud-prevention and dispute-resolution purposes.

8. Access, correction & privacy complaints

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, subject to applicable law.

If you have a privacy concern or complaint, email hello@aumuca.com.au. Please provide enough detail for us to understand and investigate the issue. We will respond within a reasonable period.