Answers, without the digging.

Contact us as soon as possible. We’ll try to help before dispatch, but changes cannot be guaranteed once an order has entered processing or transit.

Email us immediately with your order number and the correct address. If the order has already been handed to the carrier, an address change may no longer be possible.

Orders are generally processed in 1–3 business days. Estimated transit for Australian orders is approximately 7–15 business days, subject to carrier conditions.

Where tracking is available, shipment details are sent after dispatch. It may take some time for the carrier system to register the tracking number.

If the parcel is well beyond the estimated delivery window, email us with your order number so we can review the shipment details.

Change-of-mind requests are assessed against the conditions in our Return & Exchange Policy. Items should generally be unused, clean and in original condition.

Contact us with your order number and clear photos. We’ll assess the issue and provide the appropriate next step. Your rights under Australian Consumer Law remain unaffected.

Approved refunds are generally returned to the original payment method. Your bank or payment provider may take additional time to display the funds.

Follow the product-specific care label where provided. General guidance is available on our Parts & Maintenance page.

Replacement parts may be available for selected products. Email us with the product name, purchase details and a photo of the component you need.

Email hello@aumuca.com.au or call +61 411 604 006. For existing orders, include your order number for faster support.

Our Australian contact address is 8 Maitland Ave, Kingsford NSW 2032, Australia.