From our warehouse to your door.
Clear shipping information for Australian customers, from order processing to tracking and delivery support.
What happens after checkout.
Delivery estimates are guides rather than guarantees. Public holidays, regional access, carrier disruptions and peak periods can affect timing.
Four simple stages.
Order received
Your order is confirmed after successful payment.
Prepared for dispatch
Items are picked, checked and packed for shipment.
Carrier handover
Tracking is sent where available once the parcel is registered.
Delivery
The carrier completes the final delivery to your nominated address.
If something doesn’t look right.
Wrong address?
Contact us as soon as possible. Once an order has entered transit, address changes may no longer be possible.
Tracking not updating?
Tracking can take time to register after dispatch. If there is no movement for an unusual period, send us your order number.
Parcel delayed?
If your parcel is well beyond the estimated delivery window, contact our team so we can review the shipment details.
Need a hand?
Send us your order number and a short description of what you need help with. Photos are useful for product or delivery issues.
hello@aumuca.com.au